Services
7 Days Return Policy
1.
Products are
returnable within the applicable return window if you’ve received them in a
condition that is physically damaged, has missing parts or accessories,
defective or different from their description on the product detail page on Ekrate.in.
2.
If you report an issue
with your Smartphone, Tablet, Laptop, Television, Air Conditioner,
Refrigerator, Washing Machine, Microwave, we may schedule a technician visit to
your location. This visit is scheduled by placing an order with Ekrate through Ekrate.in
Home Services. Subject to Ekrate.in Home Services Terms and Conditions, a
resolution will be provided based on the technician's evaluation report.
3.
Return will be
processed only if:
o it is determined that the product was not
damaged while in your possession;
o
the product is not
different from what was shipped to you;
o
the product is
returned in original condition (with brand’s/manufacturer's box, MRP tag
intact, user manual, warranty card and all the accessories therein).
4.
If you wish to return
an electronic device that stores any personal information, please ensure that
you have removed all such personal information from the device prior to
returning. Ekrate shall not be liable in any manner for any misuse or usage of
such information.
5.
Products may not be
eligible for return in some cases, including cases of buyer's remorse such as
incorrect model or color of product ordered or incorrect product ordered.
6.
Products marked as
"non-returnable" on the product detail page cannot be returned.
7.
Additional information
is not required to return an eligible order unless otherwise noted in the
category specific policy.
8.
Products may be
eligible for replacement only if the same seller has the exact same item in
stock.
9.
If the replacement request
is placed and the seller does not have the exact same product in stock, we will
provide a refund.
10.
To know about the
Return window for Ekrate Business orders, please visit ekrate.in
Note: If you've received a non-returnable product in
a damaged/defective condition, you can contact us within 10 days from the
delivery of the product.
Replacement Policy
Which items are
eligible for a Free Replacement?
Fulfilled by Ekrate
items, Prime eligible items and few Seller Fulfilled items are eligible for
free replacements. If an eligible item is out of stock from the same seller, it
cannot be replaced. Only a refund against the returned item will be issued.
What are the
conditions for Free Replacement?
Items within return
window and in stock (exact same item) with same seller are eligible for free
replacement. The free replacement order will be shipped through standard
shipping once the original order is returned. Free replacements can be
requested if the following conditions apply:
·
Item received is
physically damaged;
·
Item received has
missing parts or accessories;
·
Item received is
different from their description on the product detail page on Ekrate.in; or
·
Item received is
defective/does not work properly.
Product Quality Assurance
·
Shipping a product
that is listed in “New” condition but arrives used, opened, or with minor
damage or imperfections. Products listed in “New” condition are expected to
arrive in brand new, unopened condition with no signs of damage or wear.
Customers may perceive an item as used if the product has been opened, contains
previous user data, or shows other signs of use such as physical imperfections
(for example, scratches or scuffs). For more information on how to assign the
correct condition to your product, see Ekrate’s Condition guidelines.
·
Shipping a product
that does not match the description on the product detail page. This includes
differences in color, pattern, texture, size, and quantity, or shipping the
wrong item entirely. The product’s language, country version, model, or edition
must match the description on the page.
·
Shipping a product
that is damaged, defective, misclassified, misrepresented, or missing any of
its parts. This includes products that do not function as stated on the Product
Detail page or do not meet reasonable expectations of how the product
should function.
·
Shipping a product
that is past its expiration date or will be past its expiration date by the
time it is received by the customer. This includes shipping products without
adequate time for the customer to use the product before it expires.
·
Review and update your
listings to confirm your products are accurately described. Learn more
about Selling Policies and Seller Code of Conduct.
Customer Grievance Redressal Policy
In case you have not
received a resolution within 30 days of filing your complaint with us, We will
respond within 3 business days from the date of receipt of your email. Please
feel free to reach out to-
grievance@ekrate.in
24/7 Customer Support
In order to meet Customer’s
expectations we provide 24/7 customer service. Get in touch to resolve your
issue.
Mail- info@ekrate.in
Contact No.- 9929516478
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